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Client Services Associate

Client Services Department

Remote

Full Time (40hrs/week)

Start Immediately

Pay: Based on Experience

Our Team Members

At Leading Retirement Solutions (LRS) our goal is to empower all businesses with the economic independence required to help their employees save for a secure retirement. If this aligns with your values, and you possess the skill set to thrive in a fast paced and often changing work environment, we would love for you to join our organization of experts!

We recommend and implement 401(k)s, 403(b)s, Defined Benefit Plans, SEP & Simple IRAs, ROBS, ESOPS, Church Plans, and even retirement plans for Cannabis companies. Through our open architecture recordkeeping services, we provide investment advisors, managers, plan sponsors and participants access to traditional and non-traditional investments.

Department-wide Responsibilities

The Client Services team communicates directly with our clients in an effort to understand their experiences with our company, discuss the services we provide, and assist in any additional requests they may have. Team members respond to client questions regarding their retirement plans, discuss expectations on meeting regulatory requirements, monitor and maintain the client relationship, receive and process client requests for initial and additional services, and collaborate with other departments to resolve their issues.

Responsibilities In Your Role

   Primary point of contact for clients, partners and vendors, by actively supporting inquiries received via email, live chat, website inquiries, phone and more.
   Drive Customer behavior by providing support to clients, including making outbound phone calls/email campaigns to obtain resolutions to plan issues.
   Provide ongoing email, chat, website and phone training for new and existing LRS team members, assisting with utilization of these communication tools and ensuring consistent engagement by team members.
   Learn 3rd party application communication tools, identify how our internal team members and external clients/partners can better utilize such tools, create and provide training to maximize the use of such tools.
   Develop our external and internal knowledge base, as well as our intranet, by creating training materials and FAQs to support internal team members, clients and partners with effective instructions.
   Collect, maintain, and report Key Performance Indicators and metrics related to communication (phone, email, chats, etc.).
   Facilitate and provide online account login and other software application training for new clients and partners.
   Recommend and implement operational changes that improve client satisfaction and decrease client and partner inquiries.
   Support the implementation of new clients with our company, including new account/client set up, installation of information in LRS systems, keeping information up to date in systems – auditing and approving changes, plan document preparation and transmission.
   Prepare enrollment kits, participant notices and other sponsor and participant communication.
   Support ERISA Bond, Force Out, Automatic Enrollment and other LRS programs.
   Collaborate with team members to continuously improve client service processes.
   Lead effective training sessions for internal team members, clients, and partners.

Qualifications

  Bachelor’s Degree
  Retirement industry experience is a plus.
  Ability to work independently and as part of a team in a fast-paced environment.
  Excellent attention to detail and accuracy, proficient with numbers and basic calculations.
  Superb communication skills and a commitment to superior customer service
.
  Demonstrated ability to assist client requests and build confidence with existing system strengths.
  Proficiency is required with Excel, Word, Outlook, Adobe Acrobat, browsing network directories, and dual screens as we are a paperless office.
  Willingness to continually upgrade knowledge and understanding of our industry.
  Self-motivated and Solutions-oriented with excellent organizational skills
.
  A demonstrated record of accomplishment of consistently meeting and/or exceeding performance expectations.

 

Email us a cover letter, resume, references, and any additional applicable information to apply.

APPLY NOW

Contact Us: careers@leadingretirement.com

Benefits We Offer

We offer benefits including Medical, Dental, Vision and Accident after 60 days of employment. Paid Time off (PTO) and Paid Holidays are available after 90 days of employment. We also offer a company sponsored 401(k) Plan and company matching contributions, performance bonuses, and financial support for ongoing education and credentialing. We are a growing company with a casual working environment, providing each of our team members the opportunity to be a part of our company's success.

Our Team Has A Lot To Say

LRS is a great and growing organization. It recognizes it's team members for their efforts and makes them the number one priority of the company. As we are growing, new and different opportunities are always available, which challenges me to grow as a professional.

LRS Team Member

Excellent opportunity in a unique and growing industry. Formal training is sponsored by the company with professional mentoring by the team. Employees and their lives matter in the workplace.

LRS Team Member

I am viewed as a person rather than a number. I am impactful to the company and the company has helped me grow both personally and professionally.

Kimberly V.

I work in a very positive environment. I am continually educated to better serve our clients and the industry. The company invests in me and therefore I am happy to invest my time and efforts within the organization.

LRS Team Member

 

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